Cine-tal wouldn't be considered an industry leader if it didn't have world-class support to back up its products. We strive to provide you the support you need when you need it. We understand that when you are on set or in a session time is critical. When you need an answer you need it now. Our dedicated support staff can be reached through our customer support case system. If you are interested in on-site support let us know. We will work with you to provide you what you need where you need it. Here is how to reach our support personnel:

File a support case on-line: This is the fastest method to ensure your support case is handled in a priority manner.

Phone: +1 317 576 0091 extension 310
Hours: 8:30 AM to 5:30 PM (EST) Monday - Friday
Email: support@cine-tal.com

Authorized Service Centers
In our continuing effort to provide the highest level of customer service possible, we are proud to announce a new Authorized Service Center, InnoMedia Systems Ltd. located in the UK, servicing Western Europe and Turkey.   The addition of this Service Center is part of an effort to speed service times to our Customers in this region of the world, and is part of a larger effort to streamline the support process for Cine-tal Customers.  InnoMedia Systems Ltd. joins Imagica Digix in Tokyo, Japan and Janusz Rupik PVP Sp. z o.o. in Warsaw, Poland as Cine-tal Authorized Service Centers.  Imagica Digix services Cine-tal products in Japan, while Janusz Rupik PVP Sp. z o.o. handles service for Eastern Europe.

INNOMEDIA SYSTEMS LTD.
Phone: +44 1473 231 963
Hours: 9.00 AM to 6.00 PM (GMT) Monday-Friday
Email: support@innomedia.co.uk

IMAGICA DIGIX
Phone: +81 03 3595 9101
Hours: 9:00 to 17:30 (JST) Monday-Friday
Email: support@digix.imagica.co.jp

JANUSZ RUPIK PVP Sp. z o.o.
Phone: +48 22 257 0080
Hours: 10:00 to 18:00 (GMT) Monday-Friday
Email: support@jr-pvp.pl

Additional Authorized Service Center Contact Information

Field Service Bulletins (FSB's)
Field Service Bulletins (FSB's) are issued to provide instructions and information on maintenance and upgrades to your systems. Go to the Field Service Bulleting page to see FSB's for your product.

Product Registration
Own a Cine-tal product? Want to make sure you recieve news and information concerning software releases, updates and other product knowledge? Get your serial number ready and register here.

Service Agreement and Warranties
Cine-tal provides a standard 1 year warranty with each product sold. Service agreements are available providing expedited repair services, software upgrades and out-of-warranty repair insurance. Ask your Cine-tal sales representative for more information.

Cine-tal Beta Partners
If you own a Cine-tal product and would like to participate in recieving the latest software for the purposes of beta testing. Your feedback would be appreciated. Contact Technical Support if you want to participate as a Cine-tal beta partner.

Training and Certification
Look for training and certification programs for DIT's and Video Assists available on this web site in the near future.

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